The upgrade was a necessary step in migrating to Apple iCloud, which seemed like an essential lifestyle choice at the time, although for the life of me, I can't remember why. After the upgrade, my Mac looked precisely the same as it had 3 hours and £20 earlier, except that all 48 movies in my iTunes account had vanished. I'm sure we can all agree that was £20 that would have been better spent on a lip gloss.
Three two-hour phone calls later, I was on first name terms with pretty much everyone in the Apple Technical Support centre in Amsterdam and I was building a particularly strong bond with a Senior Support Technician called Freek. This took some doing on account of him being Dutch and thus having no positive personality traits but at this point I needed him more than he needed me so I looked on the bright side that at least he wasn't French and I went with it.
Anyway, neither Freek nor his 6 team mates at Apple could identify the root cause of my problem and the only thing they could agree on was that I needed to spend £249 on an Apple Time Capsule. Go figure.
Apart from the missing movies, iTunes was now storing my TV shows as movies. This may not seem like a big deal to you but as an obsessive compulsive, this was anathema to me. I got no sympathy from the team at Apple because I had not purchased these TV shows on iTunes. I had instead downloaded them for free using bit torrent. Note: confessing this to the Apple support team is like confessing to the crew on NYPD Blue that you shot a cop.
The third issue was that my playlists had vanished. But that was peanuts compared to issues one and two so I did a deal with God (who I don't believe in but sometimes you'll try anything) that if he got me back my movies and correctly filed my tv shows, I would happily live without playlists. Kind of the way someone who owns 15 Gucci handbags gets diagnosed with cancer and bargains that if only they can please live, they will happily start buying their accessories at K-mart.
This whole I.T. problem was made worse by the breakdown of my Blackberry, which as anyone with a RIM Blackberry will tell you is a monthly occurrence. I was having to use a Sony mobile phone that was the height of technical innovation when I had first bought it in 2002. For anyone who can't remember those days, they were the times when a phone was a phone, not a phone, camera, videocam and internet browser. Hard to believe now but there was a time we used a phone to phone someone, not to take a picture of our dinner and post it on Facebook.
They were also the days when phones weren't alarm clocks. Hence, I had no way of waking up on time for my meeting Tuesday morning but I figured I was safe because my dog, Dorothy, wakes up every day at 7:05am. Of course, the one day I didn't have an alarm clock she slept in till 8:40, which pretty much sums up my dog.
So - I had no way of reading emails, waking up or watching a movie. My playlists were toast and, worst of all, my illegally obtained TV shows were inaccurately filed. I could just about make a phone call, but without my blackberry I didn't know anyone's phone number to call them and besides, I had earache from listening to a Dutch accent for 6 hours.
I could see that I had two choices - I could either panic and freak out, or I could relax and enjoy the peace and quiet. I could fret about what I was missing out on, or I could curl up with my dog and read a book. I could worry that I was going to be fired due to an urgent email sitting unread in my inbox, or I could daydream about taking 6 months off work to write a book anyway.
I could see that I had two choices - I could either panic and freak out, or I could relax and enjoy the peace and quiet. I could fret about what I was missing out on, or I could curl up with my dog and read a book. I could worry that I was going to be fired due to an urgent email sitting unread in my inbox, or I could daydream about taking 6 months off work to write a book anyway.
I would love to say that I relaxed, curled up with my dog and daydreamed the week away, but I think we all know me well enough by now to know that I freaked out and went nuts. Mostly at Freek.
Then I decided that all this energy could be better spent, namely on forgiveness. Not on forgiving Apple who I will continue to complain about for many years to come (then I'll go right out and buy all their products anyway because I'm shallow like that when it comes to luxury consumer goods). Instead I decided it was time to forgive my ex-boyfriend. Yes, he lied. Yes, he cheated. Yes, he left me for a woman with bleached hair. But I've got to give that man his dues, he has a brain the size of a planet and if anyone could find my entire Alfred Hitchcock movie collection, it was him.
So I had two choices again, but two different ones. I could continue to resent him for hurting me and thus resign myself to a movie-less life. Or I could let it go.
I think it was the thought of spending more evenings on the phone to Freek, a man who didn't understand me and was getting tired of trying (apparently this is a lot like marriage) that tipped the balance. I decided to let it go. I forgave, and in turn, he forgave me for all the things that I did wrong, that made him want to leave me in the first place (you weren't all out there thinking I was perfect were you?). And then, in about 30 seconds flat, he found the movie files, and - because unlike Freek he knows what matters to a crazy person like me - he correctly filed my tv shows too.
I curled up and watched "Somethings Gotta Give". It was better this way.